Refund policy

Return & Refund Policy

Effective Date: 08/04/2026

At FloraToSend LLC, customer satisfaction is important to us. Please read the following Return & Refund Policy carefully before placing your order.

Return Period
We accept return requests within 30 days of the date your order is delivered.

Eligibility for Returns
To be eligible for a return, your item must:

• be unused, unworn, and undamaged;
• be in its original condition;
• have no stickers, labels, or markings applied by the customer;
• be returned in its original packaging;
• include all original components, accessories, and documentation;
• be accompanied by the original receipt or other proof of purchase.

Returns require prior written authorization from FloraToSend LLC before any item is shipped back.
Items returned without prior authorization will not be accepted.
To request a return, please contact us at:
Email: contact@floratosend.com

Approved returns should be shipped to:

6650 Rivers Ave., Suite 100

Charleston, SC 29406 USA

If your return request is approved, we will provide instructions on how and where to send your package.

Unless otherwise agreed in writing, customers are responsible for all return shipping costs.

Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at contact@floratosend.com so we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items
The following items are not eligible for return or refund:

• Custom-branded products
• Personalized products
• Made-to-order products
• Special order items
• Perishable goods (including flowers and plants)
• Personal care products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Sale or clearance items

Custom-branded, personalized, and made-to-order products are considered final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
Partial carton returns are not accepted unless previously approved in writing by FloraToSend LLC.
If you are unsure whether your purchase qualifies for a return, please contact us before placing your order.

Exchanges
The fastest way to receive a replacement item is to return the eligible product. Once your return has been approved and processed, you may place a new order for the replacement item.

Order Cancellations
Orders may be cancelled only if they have not yet entered production, customization, fulfillment, or shipment.
Once an order has entered production or any customization process, it cannot be cancelled, modified, or refunded, except where required by applicable law.
If you wish to cancel your order, please contact us immediately at contact@floratosend.com. While we will make every reasonable effort to accommodate your request, cancellation cannot be guaranteed once processing has begun.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post your refund.
Original shipping charges are non-refundable unless the return results from our error, including shipping the wrong item or a defective or damaged product.
If a returned item is received in a condition that does not meet the requirements outlined in this policy, FloraToSend LLC reserves the right to refuse the return or, where permitted by applicable law, issue only a partial refund based on the condition of the returned item.
If more than 15 business days have passed since your refund was approved, please contact us at contact@floratosend.com.

Refusal of Returns
FloraToSend LLC reserves the right to refuse any return that does not comply with this Return & Refund Policy.

Refused Deliveries & Incorrect Shipping Information
Orders refused by the customer, or returned due to an incorrect or incomplete shipping address provided by the customer, may be subject to return shipping charges, reshipping fees, and, where permitted by applicable law, reasonable restocking fees.
FloraToSend LLC is not responsible for delays, duties, taxes, customs fees, or additional charges that may apply to international shipments, including shipments to Canada.

Shipping Area
FloraToSend LLC currently ships to customers located in the United States and Canada.
Orders requesting delivery to countries outside our current shipping area cannot be accepted unless otherwise agreed in writing.

Business & Wholesale Orders
Additional return, cancellation, or warranty terms may apply to wholesale or business-to-business (B2B) orders where agreed upon in writing between FloraToSend LLC and the customer.

Contact Us
If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

FloraToSend LLC

Email: contact@floratosend.com

Website: https://floratosend.com