Privacy policy

Privacy Policy

Effective Date: 08/04/2026

FloraToSend LLC ("FloraToSend," "we," "us," or "our") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Personal Information We Collect

When we refer to "personal information," we mean information that identifies, relates to, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order and transaction history
  • Account information
  • Communications with our customer support
  • Device information (such as IP address, browser type, operating system, and device identifiers)
  • Website usage information, including browsing behavior and interactions with our Services

Anonymous or de-identified information that cannot reasonably identify you is not considered personal information.

 

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us.
  • Automatically through cookies and similar technologies when you browse our website.
  • From Shopify and our service providers that help us operate our business.
  • From trusted business partners where permitted by law.

 

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and issue refunds.
  • Arrange shipping and delivery.
  • Manage returns and exchanges.
  • Provide customer support.
  • Create and manage your account.
  • Improve our website and customer experience.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with legal obligations.
  • Send order confirmations, shipping updates, and other service-related communications.
  • Send promotional emails and marketing communications (only where permitted by law or with your consent where required).

 

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic and performance.
  • Personalize your shopping experience.
  • Support marketing and advertising activities.

You may manage cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.

 

How We Share Your Information

We may share your personal information with:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • IT service providers
  • Marketing and analytics providers
  • Professional advisors
  • Government authorities where required by law

We may also disclose your information in connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction.

 

Shopify

Our online store is hosted by Shopify.
Shopify processes certain personal information to provide and improve the Services. For more information about Shopify's privacy practices, please visit:
https://privacy.shopify.com

 

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

 

Children's Privacy

Our Services are not directed to children.
We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so that we can delete it.

 

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Data Retention

We retain personal information only as long as necessary to:

  • provide our Services;
  • comply with legal obligations;
  • resolve disputes; or
  • enforce our agreements.

 

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion
  • Right to data portability
  • Right to opt out of certain targeted advertising activities where applicable

To exercise any of your privacy rights, please contact us using the information below.

 

International Transfers

Because Shopify and some of our service providers operate internationally, your personal information may be transferred to and processed in countries outside your place of residence.
Where required by applicable law, appropriate safeguards are used to protect your personal information during such transfers

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the Services we provide.

When we make changes, we will update the "Last Updated" date shown at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us:

FloraToSend LLC

Email: contact@floratosend.com

Website: https://floratosend.com